01
Data
A data strategy that starts with the questions your board and managers actually ask. Clean definitions for hours, visits, people and quality. Reporting you can trust without a weekend of spreadsheet work.
Consulting for UK health and social care
Joined-up data. Connected systems. AI that does the admin.
Practical digital, data and AI support for UK care providers, built on years of running it from the inside. So your managers manage, your carers care, and your board sees the full picture.
"Every hour a coordinator spends re-keying a rota is an hour less focused on supporting Doris."
Phil Neilson, founder
17+
Years in UK care
31+
Care brands worked across
Board-level
Director for digital, data and technology
Co-founder
Of a technology business in care
Most providers aren't short of systems. They're short of systems that work together.
Rostering in one place, care plans in another, finance and HR somewhere else. Reports built by hand at month end. Managers copying the same details into three screens. And plenty of talk about AI, with very little of it helping anyone on a Tuesday morning.
Every one of those workarounds is also a risk: a change that never reaches the rota, data held in the wrong place, a gap nobody spots until an inspector or an incident does.
None of that is a technology problem first. It's a process and risk problem. That's where we start.
Services
Four connected pieces of work
Most providers need a bit of each, in roughly this order. We'll tell you honestly which ones you need now and which can wait.
02
Integration
Rostering, care planning, payroll, HR and finance sharing what they know. Practical routes in, including scheduled exports where a system has no proper interface.
03
Automation
The checks, reconciliations, reminders and weekly reports that currently depend on someone remembering. Built to be dull and dependable.
04
AI
Real AI workflows for real tasks: reviewing notes, drafting, summarising, turning exports into insight. Delivered with the governance special category data demands, and handed over to your team.
Built on the foundations
None of the four works without these underneath, so we cover them too.
IT strategy and roadmaps
System procurement and implementation
Supplier and contract management
Operating model and restructure
Service design
Change management
AI in care
AI, done properly
AI won't fix a broken process. What it can do, very well, is take on the reading, sorting and drafting that buries your office teams. Here's how we'd approach it with you.
Step 1
Find the right job
Work that is high volume, low risk and well understood. That's where AI pays off first.
Step 2
Set the guardrails
Data protection, a DPIA where it's needed, and clear rules on when a person reviews the output.
Step 3
Keep your data in your control
AI runs inside systems your organisation owns, under your own information governance. Your data stays with you, in line with UK GDPR and your DSPT commitments.
Step 4
Measure and hand over
We agree what good looks like before we start, check it after, and train your people to run it.
Good places to start
- Board and commissioner reports direct from source data
- Care plan review reminders, and checks that plans and rotas still match
- Complaint and incident summaries, with themes drawn out for the quality meeting
- CQC and inspection evidence packs pulled together from your own records
- Recruitment admin and onboarding packs
A human in the loop
AI can help inform decisions about someone's care, and occasionally that's exactly the right use of it. But a person should always own the decision. Where AI plays a part, we design in human review, a clear audit trail and an easy way to challenge the result.
And we won't promise savings before we've looked at the work. If AI isn't the right answer, we'll say so.
Approach
Prove it early. Scale it with confidence.
Whether it's a single workflow or a programme across the whole organisation, every stage delivers something you can see and builds the case for the next.
1. Conversation
An hour on what's slowing you down and what you want to change. No pitch.
2. Diagnostic
An honest map of your systems, data, processes and risks, and where the effort is going.
3. Prove the value
Early, measurable results, so your board can see the return before committing to more.
4. Scale and embed
Rolled out across your services, owned by your team and built into how you work.
Sector reach
Where we've worked
More than 31 care brands across almost every kind of service, from national homecare networks to small specialist teams, and across every part of the organisation behind them. Whatever your service looks like, chances are we've worked with one like it.
Homecare and community
HomecareLive-in careReablement
Complex care and supported living
Complex careSupported livingLearning disabilities
Extra care and specialist
Extra careNursingSpecialist services
Children's and third sector
Children's servicesCharities
Across the organisation
The teams and functions that keep the service running.
Rostering and scheduling
Care planning and records
Quality and compliance
Finance and payroll
HR and recruitment
IT and information governance
Acquisitions and integration
Operating model change
Why Doris
Behind every rota, record and report is a person waiting for their care. We call her Doris.
Doris isn't a real client. She's a composite of the people at the end of every system and data decision: the visit that ran late because a change didn't reach the rota, the care plan nobody could find, the family left wondering.
Every piece of work we do gets the same test. Does it make life better for Doris and the carers who support her? If not, it doesn't belong on the plan.
About Phil
I've worked in UK care for more than 17 years, leading digital, data and technology as a board-level Director on the provider side.
I've worked across more than 31 care brands. I've bought the software, built the integrations, run the go-lives and dealt with the fallout when things went wrong. I've also co-founded a technology business in care, so I know what it takes to build products, not just buy them. A lot of my time now goes on how AI can lift the admin burden in care without putting safety or dignity at risk.
Every engagement is led by me personally, with the right specialists alongside when the work calls for them. Small enough to know your organisation properly, experienced enough to see it through.
Honest before comfortable
Straight answers, including "you don't need this yet".
Operational first
Designed for the branch on a busy Monday, not the slide deck.
Your data stays yours
Work happens in your own systems, under your governance.
Not sure where to start? That is the right place to start.
Tell us what's eating your team's time. We'll give you a straight view on whether data, systems, integration, automation or AI could help.